Complaints, Refunds etc.

The only customers we can afford are satisfied ones.

If, for any reason, you do not like our product after it is delivered, simply tell us for a full, no-quibble, refund.

Similarly, if you change your mind after you place your order, just tell us.

It would help us for our quality control if you told us why but this is not a condition for a refund.

Simply e-mail us at refunds@highlandcoffees.co.uk

If you prefer surface mail or telephone, these details are displayed on our "Contact Us" page.

You are protected by the PayPal Complaints regime and our use of PayPal allows us to make a fast refund by the same method you used to pay..